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Technibble

How to Handle Customers Who are Always in a Hurry

“I can’t wait for two days. I need this fixed, now!” Customers who are in a hurry are nothing new. Business users want to conduct their business quickly and move on. And for some residential clients, Facebook addiction can be a very real thing. They can be persistent in having …

How to Help Your Customers After a Tech Support Scam

Tech support scams have been around for a while. These may use many different kinds of approach, but the end result is still the same – to take money from the victim. And it seems that scammers have upgraded their style, by using fake technicians to gain remote access to …

The Mac Utilities Every Tech Should Know and Use

We’ve covered the importance of Mac repair to your business and some things you need to know.  It’s time to go over some key utilities you need to keep with you to do Mac repairs either on-site on in a shop.  We covered some utilities a few years ago, so …

When to Fire Your Customers

“I’m not paying for this repair because this modem I bought from you 4 years ago is the problem. This all your fault!” Ever had that customer who’s like a brick wall? Ever had that one client who seemed to turn your business transactions into a dead end? You feel …

Three Managed Service Customer Types and How To Deal With Them

Managed services is inherently a customer service job. As a result, managed providers will invariably run into problem customers. This can be a challenge, as losing a managed client is much more significant than losing a break-fix customer. Problem managed service customers commonly follow three archetypes, and each type can …

DC Unconvention 2017 – Conference for IT Business Owners

Following our successfull conference last year, the Unconvention is happening again this year in Washington DC. The Unconvention is IT conference for technicians and business owners that is a little different. It isnt aimed at large businesses like most of the big conventions, but rather the smaller guys like us. …

Apple Clients are an Untapped Market for You

Apple hardware and software probably aren’t a core part of your business. That doesn’t mean you can keep ignoring this platform.  It’s time to move with the market and include Apple products as part of your support services.  You might be a die-hard PC person, but I hope your desire …