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Technibble

When to Fire Your Customers

“I’m not paying for this repair because this modem I bought from you 4 years ago is the problem. This all your fault!” Ever had that customer who’s like a brick wall? Ever had that one client who seemed to turn your business transactions into a dead end? You feel …

Three Managed Service Customer Types and How To Deal With Them

Managed services is inherently a customer service job. As a result, managed providers will invariably run into problem customers. This can be a challenge, as losing a managed client is much more significant than losing a break-fix customer. Problem managed service customers commonly follow three archetypes, and each type can …

DC Unconvention 2017 – Conference for IT Business Owners

Following our successfull conference last year, the Unconvention is happening again this year in Washington DC. The Unconvention is IT conference for technicians and business owners that is a little different. It isnt aimed at large businesses like most of the big conventions, but rather the smaller guys like us. …

Apple Clients are an Untapped Market for You

Apple hardware and software probably aren’t a core part of your business. That doesn’t mean you can keep ignoring this platform.  It’s time to move with the market and include Apple products as part of your support services.  You might be a die-hard PC person, but I hope your desire …

Secure Password Reset Techniques For Managed Services

Managed service customers always seem to need password resets. While the technical aspect of resetting a password is easy, the security and procedural side is not as straight forward. However, with a few tweaks to reset procedures, both security and client satisfaction can be achieved. The main difficulty as a …